Point I’m trying to make is businesses today are very much at par in being technologically savvy and in-tune with what their competition has to offer, and matching that. What that translates into for customers is a whole array of products that look pretty identical in their features and capabilities. So going back to my original question, how do you think she chose one type of coffee over the other? It was quite simply the brand she preferred.

So what constitutes the brand? I see it as the aura, the vibe, the sentiments attached and basically the essence of your product that emerges which forms to be the differentiator! In traditional marketing, it’s all about getting the 4 P’s in the perfect proportion – Product, Price, Place and Promotion. There is a lot of planning, strategy, research, science and advertising amongst other things that is involved in the making of a company’s brand image.

It’s dealt with strategically, scientifically and purposefully, in a kind of ‘causal relationship’ between the initiators within the company and their external audience. This all happens in a streamlined and structured fashion, feeding the external audience with the finished product in the form of the ‘agreed upon’ image, identity and messaging the company would like its audience to accept as the brand.

While this model still works in several cases, we have been witnessing a rising trend in how brands are being created and perceived lately. Like the advent of spring, social media has infused a new life into how a brand is born and defined today. People are no longer simply accepting this definition of a brand that is presented to them like a perfectly packaged shining trophy that they can only admire, but not touch. They are more interested in getting up close and personal with it even if it means getting your fingerprints all over it.

Brands are no longer produced in a sterile, climate controlled environment.  With the explosion of social media the sheer definition of – ‘what is a brand?’ has evolved and now grown organically.

The users are no longer looking for a picture perfect image because that seems sterile and made-up. For companies it’s about being more vulnerable not necessarily in a negative opportunistic kind of way but appearing more real, approachable and accessible to its audience. The digital age has shifted the paradigm from a funnel type communication, to a much more intertwined and overlapping model. One where each of the factors: be it the opinion of your competitors, support from your partners, the chatter from your user communities, the online product reviews, or the strategic press releases and marketing campaigns, all infuse with one another influencing the brand image today!

Today’s social media has given each of us a voice that collectively determines what morphs into a company’s brand image and identity. Brand has become this multi-faceted and multi-dimensional entity today that has the colors and flavors of numerous stakeholders.

The onus lies on the companies to not fight or defy this flow but to embrace it and cultivate it by truly building an empire targeted towards your customer centric needs and solutions. This is when you stop ‘talking over’ but start truly ‘engaging with’ your audience.  So do you believe you have that green thumb?

We have come a long way from that definition and social media has played a catalytic role in this process. Every morning I wake up to ‘Morning Express’ with Robin Meade on CNN’s HLN (Headline News). Apart from getting my daily dose of news, what interested me was their tagline “We give you the news. You give us your views”. I realized that the power of agenda setting has shifted gears. Social media had permeated its way into the broadcasting industry revolutionizing how news is created and disseminated today. They too are adopting the new social media strategy of listening and engaging versus the old fashioned dogmatic methods of push strategy when it comes to news and information.

News channels today are opening the doors to their audience asking them for their opinions. They share the worldly happenings with their public and welcome them to give their feedback regarding it. They are interested in knowing what the people think and have to say regarding the events of the day and encourage them to reach out using the social media channels. These days we can, not only pick up the phone to call the news stations but have myriad resources at our disposal to communicate back. We can choose to email back, tweet about our thoughts (on Twitter), leave our comments on their Facebook fan page, blog about it or even publish a YouTube video sharing our opinions. This then becomes a reciprocal process of action and reaction based on live and instant conversations. We as an audience today get to choose and decide what is newsworthy and play an active role in that process.

So what does that mean? How does that affect us? It affects us at a very fundamental level. It allows the layman to have a voice and more importantly be heard. It gives us the opportunity to get involved and be engaged in the news making process. With the ability to participate in these conversations through these social media sites, the viewers start taking deeper interest, become more socially aware and become active gatekeepers in their community. Look around, current instances of any breaking news many a times are foremost gathered by a witness who just happens to be there. Be it the initial images of a tropical storm, live relay of a plane accident or a humorous celebrity faux-pas moment, is first witnessed by a viewer who captures it on his camera phone and streams it on YouTube or iReport on CNN.com. Soon enough it is picked up by several news channels making it a newsflash breaking news. Content is no longer the fiefdom of the powerful few but is becoming more egalitarian. And its people like you and me who get a voice and hold the reins to what we define as news today!

Photos by ABC Archives and Kino-eye